This workshop helps the senior executives in your organization to determine and share the organization’s Vision, Mission, and Values. Customer market segments and stakeholder needs and requirements, the “Voice of the Customer”, need to be matched to what the organization can do to meet those needs, the “Voice of the Organization. The results of these efforts will be the key strategic areas of improvement at a corporate level. Methods of deployment of these priority items throughout the organization are presented and an overall improvement process for the organization is discussed. Measurement of long and short-term corporate performance levels allows managers to deeply understand and learn from their actions, assisting them in the continuous improvement of all processes in the company.
Benefits
- Identify your customer market segments, their overall needs and relative importance and thereby improve the strength of your long-term relationships with your customers.
- Determine your corporate key business drivers and their key measures.
- Become more competitive by lowering operating costs and improving productivity.
- Better defined and more measurable strategies have a better chance of being met.
- When everyone in the organization understands and shares the corporate vision, their efforts can more easily be guided to support the attainment of that vision.
- Understand how to create a cascaded measurement system that links the indicators to the corporate vision and mission to measure performance.
- Learn how to benchmark your current performance levels to determine which of the key business driver areas require the most improvement.
- Apply various planning and analysis tools to determine your overall strategies, goals, and high level action plans.
Highlights
- Organizational Performance Management Model
- Management by Policy – PDCA for the Organization
- Knowing Your Customer and Market
- Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis
- Vision, and Mission Develop/Review
- Strategic Planning – Making the Links
- Determining Key Organizational Drivers
- Strategy – Target, Means, Measures
- Introduction to Benchmarking
- Action Plans and Timelines
- Deployment of the Strategies
Link to Malcolm Baldrige National Quality Award Criteria
This is a hands-on workshop. Although it concentrates mainly on Strategic Development and Deployment, it also touches on some aspects of Customer and Market Focus, and Information and Analysis.
Duration
- 3 Days