Performance Measurement System Assessment
We will work with your employees to determine the current KPD (Key Performance Drivers) of your organization, and then we review all business units to determine if their existing Performance Measures were adequate to align with the KPD’s identified and then to assure that they are appropriate to make managerial decisions. We would review timeliness, accuracy, completeness, appropriateness, and flexibility. We also begin a process of Benchmarking to help the company discover the ‘best in class” and learn from them.
Customer Surveys and Focus Groups
To help determine current and future customer needs and their relative importance. Relationship management of this very important stakeholder group is also assessed.
Organizational Culture Diagnosis and Employee Surveys
These are used to determine the extent to which high performance concepts and skills are being deployed throughout the organization, current levels of employee satisfaction and areas of improvement.
Malcolm Baldrige National Quality Award (Sterling) Criteria Assessment
This provides a quick initial assessment of your organization vs. this comprehensive-world-class management system criteria. It allows executives to get a better grasp of their current situation, needs, strengths and weaknesses, and the existing areas for improvement in the organization. Through meetings and interviews with key executives and department heads, this is accomplished very efficiently and effectively.
Supplier Surveys
These help the organization to gain an insight into the suppliers’ feelings toward the organization regarding the health of the customer-supplier relationship. Relationship management of this very important stakeholder group is also assessed.