Culture and Leadership Processes
The process of culture change is one of the key elements necessary for the successful implementation of an Organizational Performance Management System, allowing for a more hospitable working environment. Key management individuals are asked to participate in leadership seminars and teamwork activities which prepare them for this necessary change. After this training, this environment is measured by way of a confidential 360 degree process so that feedback can be provided to each executive, department head, and supervisor as to their employees’ and others’ perceptions in these areas. Assistance can be provided to each individual in the development of a plan to improve. The survey and the coaching is repeated in 6 months.
Strategy Management
This helps the senior executives in your organization to determine and share the organization’s Vision, Mission, and Values. Customer market segments and stakeholder needs and requirements, the “Voice of the Customer”, need to be matched to what the organization can do to meet those needs, the “Voice of the Organization. The results of these efforts will be the key strategic areas of improvement at a corporate level. Methods of deployment of these priority items throughout the organization are presented and an overall improvement process for the organization is discussed. Measurement of long and short-term corporate performance levels allows managers to deeply understand and learn from their actions, assisting them in the continuous improvement of all processes in the company
Process Management
This service teaches process owners how to determine customer requirements, how to measure the satisfaction of those requirements, how to determine the upstream measures that if properly managed will assure that these requirements are satisfied, how to prioritize the processes and sub-processes that require the most improvement efforts, and how to manage their process on a daily basis using statistical tools and techniques. They need to understand when and how to monitor their performance, whether the performance level was due to process variability or to exceptional performance, and how to analyze these processes to determine when they should be improved or totally redesigned. They also need to know how to design new processes to assure that the customer requirements are met or exceeded.
Process Improvement
This component of the overall Organizational Performance Management System is linked with all the other components mentioned previously. The consulting services are aimed at understanding a systematic improvement methodology that consistently yields excellent improvement results. Along with the methodology, certain statistical and problem analysis tools are used to facilitate the improvement process and to assure great results. When critical processes are identified that need to be redesigned and improved, sometimes a quick management decision is made if the process is simple, everyone understands and is on-board, and the outcomes of the change are known. Usually this is not the case. For this reason it may be best to assemble a team of individuals that have some stake in this process. This team, whether native, or cross-functional will understand the overall process better, and the systemic changes that will result if the process is modified or redesigned.
Performance Measurement
You can’t manage what you don’t measure! This is probably an overused cliché, but it carries a lot of meaning. To effectively manage an organization, one must identify the key performance drivers that, if properly managed, will assure that the organization is headed in the strategic direction it has chosen. These drivers will also allow management the ability to drive the improvement of performance and competitiveness. Measures for these performance drivers should be well defined and understood and should be deployed to all levels of the organization. A measurement system or a cascaded “Balanced Scorecard” should be developed to facilitate the flow of, accessibility, timeliness, reliability, and linkage of these measures to the appropriate levels. A cause and effect linkage relationship should also be developed among the indicators so that analysis can be performed and decisions can be made for allocation of resources, process changes, and changes in direction. “Decisions by Fact” should become a core value of the organization, but the proper tools to make these decisions need to be built and supplied to the work force to facilitate the decision making process. Our firm provides help to our clients in the development of an integrated Performance Measurement System. We will help you improve how you deal with the information you receive from customer complaints/responses, supplier problems/solutions, equipment failures, process documentation, process changes, and all other relevant quality data. AGI consultants will assist in the system design and train the users in its operation and its underlying organizational performance management concepts. AGI also represents various software companies that we feel carry the best products on the market at this time to help you develop this Measurement System.
Purchasing & Supplier Management
We provide a specialized service to organizations that seek to merge or align their suppliers into their Organizational Performance Management System. The process that’s refined is completely integrated and systematic in nature. This includes training the proper staff within the organization, as well as the supplier; developing a plan for implementation; assisting the organization to determine the high-priority products or services critical to the organization’s success; focusing on the deployment of those products or services to the proper teams to improve supplier products, services, and processes; and feedback about the performance of the supplier.
Business Process Reengineering
Business Process Reengineering is also related to continuous quality improvement (CQI) in many ways, even though the Reengineering methodology has been popularized as if it were distinct from CQI. Some people see constant improvement as something to be restricted solely to gradual enhancements. In reality, however, the improvement may be either a small betterment or a major breakthrough, depending on the current opportunities in the business environment. BPR methods are used when policy deployment or strategic planning perceives the need to make drastic changes in order for the organization to survive. At AGI we specialize in identifying when those reengineering methods are necessary and we then inform our clients. We also assist in the execution of the organization’s teams to use BPR techniques.
ISO 9000 Preparation
We assist our clients to prepare for an ISO 9000 audit. We can do this with varying degrees of involvement. This ranges from seminars (the lowest level) to full involvement; this includes project manager leadership and thorough preparation of the organization for ISO 9000 certification status. ISO 9000 preparation has become a vital for any group or company conducting business on a global scale or trying to export to European countries. As a result of the globalization of markets and economies, ISO 9000 certification preparation has become important as companies adopt ISO 9000 standards to conduct any business whatsoever.
Team Process Facilitation
Our consultants will be assigned to work with these teams to assist them with their contingency areas. AGI consultants will assist the teams to use the tools and improvement methodology. They also guide the team members in perfecting the dynamics of building a good team. This will improve their performance, assure their success, and continue buy-in.