Executive and Middle Managers need to identify their critical processes, be able to assure that these processes meet or exceed their customers’ requirements and continuously analyze and improve these processes.
Benefits
- Clearly identify your customer obvious and hidden needs and expectations.
- Analyze how your key processes align with the corporate key business drivers.
- Understand how well your processes are doing in meeting your customer requirements.
- Determine which processes require more effort and oversight and a higher priority.
- Learn how to use this information to provide adequate resources for the systematic improvement of these processes.
- Understand how to build a teamwork and high performance culture by involving your people in the improvement process.
- Receive hands-on experience in the use of a systematic improvement methodology and the associated tools that can help you improve any of your critical processes.
- Identify the barriers and aids that will help you implement these concepts in your organization
Highlights
- Knowing the Customer and Their Needs
- Defining and Controlling the Processes
- Measurement Systems
- Prioritization of Processes
- Team Dynamics and Leadership
- Systematic Improvement Method
- Process/Problem Analysis Tools and Their Use
- Case Study & Other Workshops
- Implementation Process
An actual case study will be utilized. We can either utilize a generic case that has been used in previous seminars or some consulting time can be utilized to create a case study based on an actual case at your organization.
Link to Malcolm Baldrige National Quality Award Criteria
This is a hands-on workshop. Although it concentrates mainly on all Process Management criteria, because of its integrated nature, it also touches on some aspects of Customer and Market Focus, Information and Analysis, HR Excellence, Strategic Planning, and Results.
Duration
- 3 or 5 Days
- The 3 day course provides a minimum and highly concentrated approach while the 5 day program, although similar allows the participant more time to try to apply the learning to their own processes.