When one first hears about Quality or Performance Excellence, a first impression is created based on existing paradigms & experience. This course intends to “level the playing field”. It helps the participant become aware of the different aspects of Quality & Performance Excellence concepts & core values of the most respected performance criteria in the world, the Malcolm Baldrige National Quality Award.
Benefits
- Discover how an integrated management system can significantly improve your organization’s overall performance levels.
- Understand the role of each of the management system components.
- Experience the integration and linkage of these components to your overall strategic direction.
- Generate application ideas that you can start implementing immediately.
- Learn how to involve all of the stakeholders in your organization in the achievement of excellence.
- Discuss how to determine your key organizational drivers and how to deploy, measure, and align them through your organization.
Highlights
- From Business to Your Industry
- The New Mission
- Malcolm Baldrige Key Concepts
- The Organizational Performance Model
- Core Values of World-Class Organizations
- The New Leader and his Role
- Focusing on the Customer and your Market
- Determining and Deploying Strategic Direction
- The Balanced Scorecard
- Facilitating High Performance from your Human Resources
- Managing and Improving your Processes
- Case Examples of Success
- The Next Steps
Link to Malcolm Baldrige National Quality Award Criteria
This is an overview course on all aspects and principles of the criteria. Each of the criteria categories is covered in overview fashion as well as overall general concepts, and core values which are necessary for the successful use of the criteria.
Duration
- 1 or 2 Days
- The 2 day course provides additional reviews of your own organization as it relates to the Malcolm Baldrige criteria and how to apply the concepts.