Executive and Middle Managers need to identify their critical processes, be able to assure that these processes meet or exceed their customers’ requirements and continuously analyze and improve these processes. When Executive and Middle Managers identify critical processes that need to be redesigned and improved, they need to decide the best way to do that. They can either make a quick management decision if the process is simple, everyone understands and is on-board, and the outcomes of the change are known. Usually this is not the case. For this reason it may be best to assemble a team of individuals that have some stake in this process. This team, whether native, or cross-functional will understand the overall process better, and the systemic changes that will result if the process is modified or redesigned. This seminar helps these teams establish a systematic approach to this process improvement and provides the tools to analyze the information and to test their changes before full blown modifications are made.