By building relationships in a systematic way, we assure that the relationships with our Customers, Suppliers, and Employees are not left to chance, but rather are managed with the care and feeding that they deserve. Each of these groups of stakeholders becomes such an integral part of your organization that they fundamentally change the definition of their jobs and improve the perception of value that their internal customers and external suppliers have about them. The same concepts that are used to create and manage customer relationships are being utilized to manage other relationships in an organization. Organizations are now renewing their efforts to understand the needs of employees and to build long term relationships with them in order to keep the best employees and lower overall turnover. Supplier Quality efforts are concentrating on building partnerships and ongoing business relationships with their critical suppliers. This workshop shows how all of these efforts can be synthesized into one common relationship building model that is systematic and is based on preventive and continuous learning approaches.
Benefits
- Emphasize the importance that relationships have on the success of all organizations.
- Improve the ability of Professionals to deal with and gain the support of others in their organization on a consistent basis.
- Acquire the key tools that will help you build, maintain and improve relationships with other entities in an out of your organization.
- Broaden your perspectives and become more useful to the whole business rather than just the financial side of the business.
- Improve your Leadership skills through a better understanding of the relationships you need to create and how to do so.
Highlights
- Loyalty vs. Satisfaction
- Types of Relationships
- Transactional vs. Relational
- 4 Drivers Necessary for a RelationeeringTM Culture
- Principled, Permanence, Participative, and Partnering
- Circle of Success
- Establish, Maintain, Feedback, Learning
Link to Malcolm Baldrige National Quality Award Criteria
Although this seminar concentrates mainly on the Leadership and Human Resources Focus Criteria Category, by its nature it also touches Customer and Market Focus, and Process Management to a lesser degree.
Duration
- 1 Days