Suppliers are one of the key stakeholders of most organizations. Many organizations work on the improvement of their internal processes but forget the importance of the supplier as part of their overall management system. It’s the supplier who provides most of the raw materials or incoming services whose quality will determine the quality of the product or service provided to the ultimate consumer. If the quality being provided by the supplier is inferior, then your internal processes must either compensate through additional or more complex processes, and additional costs or the quality you are providing to your customer will suffer. This seminar explains these supplier-customer relationships, and the tools necessary to manage and continuously improve the quality being provided by the supplier to your organization. This in turn will improve the quality you provide and will make you more competitive through lower costs. Workshops will be held to provide the attendee with the opportunity to exercise some of the concepts being learned and the transition to implementation at the work site will be easier.
Benefits
- Discover the role of the Supplier in your overall Organizational Performance Management System and the significant impact that Purchased cost reductions can have overall.
- Understand the factors necessary to create a Partnership with your Suppliers.
- Create a systematic approach that will link your Suppliers to your Strategic Direction
- Utilize a Supplier selection process that supports your key performance drivers.
- Learn how to develop Performance Contracts to assure higher Supplier Results.
- Learn how to create a Supplier Scorecard that links to your Balanced Scorecard
- Create a closed loop system that continuously improves your Supplier Results
Highlights
- The Role of Supplier Performance Management
- The Customer-Supplier Relationship
- RelationeeringTM Applied to Suppliers
- Linking Supplier Performance Management to Strategic Planning
- Marketing to your Suppliers
- Supplier Certification Methods & Criteria
- Supplier Selection & Evaluation
- Creating the Performance Contract
- Performance Measurement and Feedback
- Supplier Audits & Visits
- ISO 9000 – Purchased Material Control
- Statistical Process Control and the Supplier Partnership
- Receipt Inspection Vs Process Capability
- Continuous Supplier Performance Improvement
Link to Malcolm Baldrige National Quality Award Criteria
This course fills the missing link of the supplier to all areas in the criteria where they should be considered. The main emphasis is in Process Management, Strategy Development and Deployment and lastly in Information and Analysis.
Duration
- 1 Day