You can’t manage what you don’t measure! This is probably an overused cliché, but it carries a lot of meaning. To effectively manage an organization, one must identify the key performance drivers that, if properly managed, will assure that the organization is headed in the strategic direction it has chosen. These drivers will also allow management the ability to drive the improvement of performance and competitiveness. Measures for these performance drivers should be well defined and understood and should be deployed to all levels of the organization. A measurement system or a cascaded “Balanced Scorecard” should be developed to facilitate the flow of, accessibility, timeliness, reliability, and linkage of these measures to the appropriate levels. A cause and effect linkage relationship should also be developed among the indicators so that analysis can be performed and decisions can be made for allocation of resources, process changes, and changes in direction. “Decisions by Fact” should become a core value of the organization, but the proper tools to make these decisions need to be built and supplied to the work force to facilitate the decision making process.