The process of cultural change is one of the key elements necessary for
the successful implementation of an organizational performance management
system and allows for a more hospiable working environment. Key management
individuals are asked to participate in leadership seminars and teamwork
activities, which prepare them for change. After this training, the environment
is measured using different assessment tools and personality testing, providing
feedback to each executive, department head and supervisor as to their own
perception as well as their employees' and others'. Coaching provided to
each individual in the development of a plan and periodically to assure
attainment of the plan.
Scorecard allows your organization
to keep track of all your organizational performance management activities.
Some of the most important performance measure are those dealing with
customer and employees needs, satisfaction, operational effectiveness
and organizational culture.Our consultants assist in the system design
and train the users in its operation and its underlying organizational
performance management concepts.
and Leadership Processes is one
of the key elements necessary for the successful implementation of
an Organizational Performance Management System, allowing for a more
hospitable working environment.
Management intregates customer
needs and requirements and matchs those to what the organization can
do to meet those needs. Benchmarking is performed to gain an understanding
of competitors and others who are best in class. The results of these
efforts are an integrated strategic and operational plan that can
be deployed throughout all levels of the organization and can serve
as a guide for the process management and improvement of the business
on a periodic basis.
Management teaches process owners
how to determine customer requirements, how to measure the satisfaction
of those requirements, how to determine th upstream measures that
if properly managed will assure that these requirements are satisfied,
how to prioritize the processes and sub-process that require the most
improvement efforts, and how to manage their process on a daily basis
using statistical tools and techniques. It also teaches process owners
how to design new processes to assure that the customer requirements
are met or exceeded.
Measurement identifies the key
performance drivers that will assure that the organization is headed
in hte strategic direction it has chosen. A measurement system or
a cascaded "Balanced Scorecard" should be developed to facilitate
the flow of, accessibility, timeliness, reliability, and linkage of
these measures to the approriate levels. A cause and effect linkage
relationship should also be developed among the indicators so that
analysis can be performed and decisions can be made for allocation
of resources, process changes, and changes in direction. Our firm
provides help to our clients int he development og an integrated Performance
Measurement System. We will help you improve how you deal with the
information you receive from customer complaints/responses, process
documentation, process changes, and all other relevant quality data.
is related to continuous quality improvement (CQI) in many ways, even
though the Reengineering methodology has been popularized as if it
were distinct from CQI. BPR methods are used when policy deployment
or strategic planning perceives the need to make drastic changes in
order for the organization to survive.
9000 assistant for certification
audit. This area has become necessary for all organizations conducting
international business or trying to export to European countries.
It is also become increasingly important as companies are using the
ISO 9000 standard as a prerequisite for doing any business whatsoever.
Process Facilitation will assign
to work with these teams to assist them with their contingency areas.
We will assist the teams to use the tools and improvement methodology.
This will improve their performance, assure their success, and continue