{"id":1569,"date":"2023-09-27T19:19:30","date_gmt":"2023-09-27T19:19:30","guid":{"rendered":"http:\/\/adventgroup.com\/?page_id=1569"},"modified":"2023-09-28T00:30:14","modified_gmt":"2023-09-28T00:30:14","slug":"assuring-daily-success-by-identifying-your-customers-and-managing-your-processes","status":"publish","type":"page","link":"https:\/\/adventgroup.com\/?page_id=1569","title":{"rendered":"Assuring Daily Success by Identifying your Customers and Managing Your Processes"},"content":{"rendered":"\n<div class=\"wp-block-uagb-container uagb-block-c48bf7f5 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-9d904ed9\">\n<div class=\"wp-block-uagb-info-box uagb-block-dc29cdfc uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h2 class=\"uagb-ifb-title\"><strong>Assuring Daily Success by Identifying your Customers and Managing Your Processes<\/strong><\/h2><\/div><div class=\"uagb-ifb-button-wrapper wp-block-button\"><a href=\"https:\/\/adventgroup.com\/?page_id=11\" class=\"uagb-infobox-cta-link wp-block-button__link\" target=\"_blank\" rel=\"noopener noreferrer\" onclick=\"return true;\" alt=\"\"><span class=\"uagb-inline-editing\">Contact us<\/span><\/a><\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p style=\"font-size:18px\">Executive and Middle Managers need to identify their critical processes and be able to assure that these processes meet or exceed their customer&#8217;s valid requirements. They need to understand when and how to monitor their performance, whether the performance level was due to process variability or to exceptional performance, and how to analyze these processes to determine when they should be improved or totally redesigned. They also need to know how to design new processes to assure that the customer requirements are met or exceeded.<\/p>\n\n\n\n<div class=\"wp-block-uagb-separator uagb-block-935cd8aa\"><div class=\"wp-block-uagb-separator__inner\" style=\"--my-background-image:\"><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-d2da2050 wp-block-columns-is-layout-flex\" style=\"margin-bottom:0\">\n<div class=\"wp-block-column has-text-color has-background has-link-color wp-elements-011f682f912411b4b7d15c6b55ced9da is-layout-flow wp-block-column-is-layout-flow\" style=\"color:#000000;background-color:#ffe97d;padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\">\n<h2 class=\"wp-block-heading\" id=\"single\" style=\"font-size:40px\"><strong><strong>Benefits<\/strong><\/strong><\/h2>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-css-opacity has-background is-style-wide\" style=\"background-color:#000000;color:#000000\"\/>\n\n\n\n<ul class=\"has-normal-font-size wp-block-list\">\n<li>Clearly identify your customer obvious and hidden needs and expectations.<\/li>\n\n\n\n<li>Analyze how your key processes align with the corporate key business drivers.<\/li>\n\n\n\n<li>Understand how well your processes are doing in meeting your customer requirements.<\/li>\n\n\n\n<li>Build awareness of the concepts of variability and its effect on your processes, and its results.<\/li>\n\n\n\n<li>Learn how to recognize patterns and other signs to help you make better decisions.<\/li>\n\n\n\n<li>Determine which processes require more effort and oversight and a higher priority.<\/li>\n\n\n\n<li>Analyze the performance of these processes to determine when they should be redesigned.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-text-color has-background has-link-color wp-elements-243314504d8d0a21f66e983ee86fba4d is-layout-flow wp-block-column-is-layout-flow\" style=\"color:#000000;background-color:#d1d1e1;padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\">\n<h2 class=\"wp-block-heading\" id=\"family\" style=\"font-size:40px\"><strong><strong>Highlights<\/strong><\/strong><\/h2>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<ul class=\"has-normal-font-size wp-block-list\">\n<li>Knowing the Customer and Their Needs<\/li>\n\n\n\n<li>Are you Good or Are you Lucky?<\/li>\n\n\n\n<li>Identifying the Core Processes of Your Business<\/li>\n\n\n\n<li>Defining and Controlling the Process<\/li>\n\n\n\n<li>Are You Doing a Good Job?<\/li>\n\n\n\n<li>Establishing Measurement Systems<\/li>\n\n\n\n<li>Types of Indicators &#8211; Selecting the Right Ones<\/li>\n\n\n\n<li>Reactive or Preventive?<\/li>\n\n\n\n<li>Common or Special Variability<\/li>\n\n\n\n<li>Prioritization of Processes<\/li>\n\n\n\n<li>If it Ain&#8217;t Broke, Should you Change It?<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-text-color has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"color:#000000;background-color:#ffffff\"><div class=\"wp-block-group__inner-container\">\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"schedule-a-visit\" style=\"font-size:36px;font-style:normal;font-weight:700;line-height:1\"><strong><strong>Link to Malcolm Baldrige National Quality Award Criteria<\/strong><\/strong><\/h2>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<p style=\"font-size:18px\">This is a hands-on workshop. Although it concentrates mainly on all Process Management criteria, because of its integrated nature, it also touches on some aspects of Customer and Market Focus, Information and Analysis, Strategic Planning, and Results.<\/p>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-d2da2050 wp-block-columns-is-layout-flex\" style=\"margin-bottom:0\">\n<div class=\"wp-block-column has-text-color has-background has-link-color wp-elements-3dc766a17989ad7209cc616031b5a49c is-layout-flow wp-block-column-is-layout-flow\" style=\"color:#000000;background-color:#c0ebf1;padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\">\n<h2 class=\"wp-block-heading\" id=\"patron\" style=\"font-size:40px\"><strong>Duration<\/strong><\/h2>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<ul class=\"has-normal-font-size wp-block-list\">\n<li><strong>1 Day<\/strong><\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-text-color has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"color:#000000;background-color:#ffffff\"><div class=\"wp-block-group__inner-container\">\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"schedule-a-visit\" style=\"font-size:59px;line-height:1.15\"><strong>To schedule training<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-03627597 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50\"><a class=\"wp-block-button__link has-text-color has-background wp-element-button\" href=\"https:\/\/adventgroup.com\/?page_id=11\" style=\"border-radius:50px;color:#ffffff;background-color:#000000\">Contact us<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:64px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Executive and Middle Managers need to identify their critical processes and be able to assure that these processes meet or exceed their customer&#8217;s valid requirements. They need to understand when and how to monitor their performance, whether the performance level was due to process variability or to exceptional performance, and how to analyze these processes &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/adventgroup.com\/?page_id=1569\"> <span class=\"screen-reader-text\">Assuring Daily Success by Identifying your Customers and Managing Your Processes<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"normal-width-container","site-content-style":"unboxed","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","footnotes":"[]"},"class_list":["post-1569","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"advwpadmin","author_link":"https:\/\/adventgroup.com\/?author=2"},"uagb_comment_info":0,"uagb_excerpt":"Executive and Middle Managers need to identify their critical processes and be able to assure that these processes meet or exceed their customer&#8217;s valid requirements. They need to understand when and how to monitor their performance, whether the performance level was due to process variability or to exceptional performance, and how to analyze these processes&hellip;","_links":{"self":[{"href":"https:\/\/adventgroup.com\/index.php?rest_route=\/wp\/v2\/pages\/1569","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adventgroup.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/adventgroup.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/adventgroup.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/adventgroup.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1569"}],"version-history":[{"count":1,"href":"https:\/\/adventgroup.com\/index.php?rest_route=\/wp\/v2\/pages\/1569\/revisions"}],"predecessor-version":[{"id":1574,"href":"https:\/\/adventgroup.com\/index.php?rest_route=\/wp\/v2\/pages\/1569\/revisions\/1574"}],"wp:attachment":[{"href":"https:\/\/adventgroup.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1569"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}